So where were we? Ah, yes, the third call from the KDP customer service operator. The call in which he told me: “The cover you have chosen does not work with books under 130 pages.”
“Okay,” I replied. “Please choose a cover that does work. Any cover will do.” He asked me to hold the line while he chose a cover that worked. After several minutes he returned to say that none of the three covers he chose worked. That was when I informed him that I had tested all ten covers and all seventy layout choices, and not a one of them worked. He replied that he would talk to the technical team and get back to me in 48 hours. “When you call back,” I said, “please have a cover that works. I need to get this book published quickly.” He told me he would have a cover that worked.
Meanwhile, I returned to my KDP page constantly, checking this and that, clicking here and there, wondering if I could find a loophole anywhere — something that would make my cover work.
That was when I noticed that KDP had an icon of a cover next to my manuscript. This wasn’t the cover I had tried to choose. The cover contained the front title, subtitle, and author name. It contained only my name on the spine copy. My name in very little letters.And, somehow or other, it contained my author photo on the back. No back cover copy, no about-the-author copy. But also, and critically important — no triangles telling me that the copy didn’t fit.
Where did this cover come from? I hadn’t chosen it. And then I thought: This is the cover of my ebook. And I thought: They’ve added a back to the ebook cover, but no copy. And I thought: I wonder if the KDP program automatically flows the ebook cover into the softcover section. When the author isn’t looking. And without telling the user that this would happen.
Well, in order to give my presentation, How to Self-Publish with Kindle Direct Publishing, I needed a softcover book. In my hand. To show to the students.
I clicked on the Order Proof Copy button and within minutes I received an email telling me that I would find the book in my Amazon cart and that I had a 24-hour window in which to purchase a proof of my book. Cost, $2.19, plus shipping. I clicked. The book was sent.
I did not tell the KDP customer service operator what I had done. I figured if I told him, he would consider the problem solved. But I didn’t consider the problem solved. If when one publishes a Kindle ebook first and then proceeds to the softcover — if the ebook cover automatically flows into the softcover program and overrides everything one might want to do with Cover Creator, then I wanted to know that this is a fact. I wanted to see KDP state so in their instructions.
Just two days after I placed the order, my proof copy arrived.
And it had my name on the spine.
And my name overflowed the spine and came out on the back cover. Illustrating exactly why KDP does not permit spine copy on books of fewer than 130 pages: because the Print On Demand machines cannot line up the spine copy so precisely that it will be centered on a small spine.
At this point I was fed up with KDP’s Cover Creator problems, and with their taking so long to solve the problem they had created. I had been talking to them about this problem for eleven days and they had said or done nothing that helped. So on the evening of the eleventh day, I did something I seldom do: I wrote an irate letter to KDP Customer Service, succinctly stating the problem with their Cover Creator, expressing anger over the eleven-day delay, and requesting the courtesy of a reply the next day.
Which, to KDP’s credit, I received, approximately twelve hours after I had emailed them. Their reply, which was very polite, informed me that unfortunately Cover Creator does not work with books of fewer than 130 pages, and that anybody who wants to self-publish such a softcover book with KDP must use the downloadable template to design their own cover.
Which means, effectively, that everyone in this situation must either be able to design covers or be able to hire somebody who will design the cover for them. Or know somebody who will do it as a favor. Which, you may recall from my previous blog, Robin Koontz had already volunteered to do.
Minutes after I received the KDP reply I emailed Robin and sent her my cover photo and my author photo, and within a day she had designed a cover I loved. Robin sent me the PDF, I submitted the PDF to Kindle, and within minutes my cover (created by Robin) was approved and my book was ready to print.
Although I was twelve days behind schedule due to the fact that it took KDP that number of days to inform me that their Cover Creator didn’t work for my book, I had been taking screen shots of the entire ebook and paperback publishing process. I was also able to put those screen shots into a new Keynote program and meet my commitment to the Naperville Public Library, where I presented How to Self-Publish with KDP, on October 27, 2018.
And, even though I encountered these apparently-never-tested problems in my experience with KDP, I can honestly say that, this particular problem aside, self-publishing with KDP is very easy. They have trimmed the number of steps necessary, they have streamlined the instruction and made everything not only faster, but easier. This certainly makes it easier for people to publish both ebooks and softcover books, and it makes it easier for people like me to teach others how to do so.
Scrape, Rattle, and Roll: Reflections on This and That was published by Barbara Gregorich in 2018.